Refund policy

 

RETURN & REFUND POLICY

At Globon Home, we want you to be satisfied with your purchase. If you need to cancel an order, return an item, or report a damaged product, please review the policy below.

Order Cancellations

Orders may be canceled for a full refund before the product has been shipped.

Once an order has been shipped, we are unable to cancel the order. In this case, you may request a return in accordance with our Return Policy below.

Please note that Clearance and Flash Sale items are final sale and cannot be returned or exchanged. Quantities and promotional prices are limited.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all original tags and accessories, if applicable
  • Be accompanied by proof of purchase

Before returning an item, please contact our Customer Service Team at globonhome@gmail.com to obtain the appropriate return instructions and return address.

Please do not send a return to an address without first contacting us, as return addresses may vary depending on the product.

Returns Due to Customer Preference

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong product, or no longer need the item, the customer is responsible for the return shipping cost.

Once we receive the returned item and confirm that it meets our return requirements, we will issue a refund to the original payment method.

Original shipping charges, if any, are non-refundable.

Returns Due to Our Error or Product Issues

If you receive:

  • A defective or damaged product
  • The wrong product
  • An incorrect size or item due to an error on our part
  • A product that does not match the description due to an error on our part

please contact us as soon as possible at globonhome@gmail.com.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement or a full refund. We will also cover the reasonable return shipping cost when applicable.

Return Process

To request a return, please contact us within 30 days of receiving your order and provide:

  1. Your order number
  2. The reason for the return
  3. Photos of the product, if applicable

After your return request is approved, we will provide the appropriate return address and instructions.

Once you ship the item, please send us the tracking number so that we can monitor the return shipment.

After we receive the returned item, we will inspect it to confirm that it meets our return requirements. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. The actual time may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for another product or size, please contact our Customer Service Team first.

Depending on the circumstances and product availability, we may offer an exchange or refund. Customers are responsible for return shipping costs when the exchange is requested due to personal preference, such as choosing the wrong size or changing their mind.

Shipping Damage & Claims

Although we carefully package our products, damage may occasionally occur during transportation.

If your package or product arrives damaged, please contact us at hello@globon.co within 14 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging, if applicable
  • A brief description of the damage

We will review the claim and work with you to provide an appropriate solution, which may include a replacement or refund.

Shipping damage claims submitted more than 14 days after delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Clearance items
  • Flash Sale items
  • Items that have been used, washed, altered, or damaged after delivery
  • Items returned without prior approval from our Customer Service Team
  • Items returned after the 30-day return period

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

If you have any questions about returns or refunds, please contact us:

Email: hello@globon.co

Globon Home
We’re here to help make your shopping experience as comfortable as possible.